Patient Rights at MJIMS & Hospital, Muzaffarnagar
At MJIMS & Hospital, Muzaffarnagar, we believe every patient is entitled to care, compassion, dignity, and respect. We are fully committed to protecting your rights and upholding the principles established by national and state health authorities, including the Ministry of Health & Family Welfare, Government of India, and the regulations of Uttar Pradesh. Our aim is to ensure that each person who seeks medical attention at our hospital is empowered, informed, and treated fairly throughout their healthcare journey.
1. Right to Respectful and Dignified Care
Every patient at MJIMS & Hospital is treated with the utmost respect, courtesy, and consideration. Regardless of your social background, gender, caste, religion, age, nationality, or financial status, our staff ensures a welcoming and discrimination-free environment. Disrespect, neglect, or any form of discrimination is not tolerated at any level. We understand the vulnerability involved in seeking medical care and strive to maintain your dignity and self-esteem at all times.
2. Right to Privacy and Confidentiality
Your privacy is a fundamental right. Consultations, examinations, treatments, and conversations with healthcare professionals are conducted in private. Personal medical records and details shared with our hospital are kept strictly confidential in accordance with Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002. Information is only shared with those directly involved in your care or as required by law, with your informed consent.
3. Right to Information
Patients have the right to receive complete, accurate, and clear information regarding their diagnosis, the treatment options available, possible risks, expected outcomes, and estimated costs. Our team ensures that you understand your health condition in a language or manner suitable to you, so you can make informed decisions. You are free to request and receive copies of your medical records and reports as per regulation.
4. Right to Second Opinion
It is your prerogative to seek a second opinion regarding your illness or recommended treatment plan. Our team will provide you with all the necessary information and documentation you require if you choose to consult a different specialist or hospital, in accordance with your rights as a patient recognized by the National Accreditation Board for Hospitals & Healthcare Providers (NABH) and the Government of India.
5. Right to Informed Consent
Before conducting any diagnostic procedures, surgeries, or therapeutic interventions, your informed consent will be obtained. This means you will be explained all procedures, associated risks, benefits, and alternatives, and you may accept or refuse a treatment plan at any stage. No intervention will be carried out without your explicit agreement, except in emergencies where it is in your best interest.
6. Right to Emergency Care
As per Article 21 of the Constitution of India and Supreme Court judgments, every individual is entitled to receive emergency care and stabilization irrespective of their capacity to pay, legal status, or identity. MJIMS & Hospital provides prompt medical attention in emergency situations without delay or discrimination, ensuring every life is valued and protected.
7. Right to Choose Your Healthcare Provider
Patients are free to select the doctor or consultant of their choice from among our qualified professionals, based on availability and the hospital’s policies. If at any point you want to change your caregiver or seek specialized care, our administration will facilitate the transition smoothly.
8. Right to Safe and Quality Treatment
We adhere strictly to established clinical practices and protocols as per the standards of the Government of India and the National Health Mission, Uttar Pradesh. You have the right to receive treatment that is timely, medically justified, and delivered using the latest, safe, and scientifically validated methods. We monitor the efficacy and quality of our medical services continuously, as your well-being is our primary concern.
9. Right to Transparency in Rates and Billing
At MJIMS & Hospital, all tariffs, charges, and fees are displayed transparently and explained in advance. The hospital ensures you receive an itemized bill and a detailed summary of your expenses. There are no hidden costs or unexplained charges, in line with Indian regulations and consumer protection laws.
10. Right to Refuse Participation in Research
Participation in any clinical trial or research study is entirely voluntary. You have the full right to refuse participation without it affecting your care and treatment in any way. Should you consent to participate, you will be informed about the objectives, methodologies, risks, and benefits involved, and may choose to withdraw at any point.
11. Right to Safety and Infection Control
Your safety is our highest priority. Our hospital strictly follows the infection control norms laid down by national and state authorities. You have the right to expect a clean, hygienic, and safe environment throughout your visit or stay, with protocols in place to prevent hospital-acquired infections and promote overall patient safety.
12. Right to Redressal of Grievances
If you have concerns or complaints about any aspect of your treatment or experience, MJIMS & Hospital offers an accessible grievance redressal mechanism. You can approach our Patient Care Desk, submit a written complaint, or communicate with the Hospital Administrator directly. Your grievances will be acknowledged and addressed promptly, as mandated by the Government of Uttar Pradesh and NABH guidelines. Feedback is an important part of our commitment to continuous improvement.
13. Right to Accompanying Caregiver
You may be accompanied by a caregiver of your choice during your hospital visit or stay. Our hospital assists caretakers with information and support, ensuring their comfort along with yours as per hospital policies and government norms.
14. Right to Participate in Care Decisions
Patients and their families have the right to be involved in planning and implementation of the care process. Your opinions, values, and cultural beliefs are respected throughout, and your preferences are taken into account during your treatment journey.
15. Right to Pain Management and Palliative Care
Our hospital recognizes your right to relief from pain and suffering. Our clinical staff provides adequate pain management and, if needed, access to palliative care, in line with the guidelines of the Indian government and the World Health Organization.
Patient Responsibilities
With rights come responsibilities. For the best outcomes, patients and their attendants are requested to:
- Provide accurate and complete information about their health, previous illnesses, hospitalizations, and medications
- Follow the prescribed treatment plan and attend scheduled appointments
- Respect hospital policies, staff, and other patients
- Notify the healthcare provider if you do not understand any aspect of your treatment
- Settle all hospital dues honestly and promptly
- Help keep the hospital environment clean and safe
Commitment to You
At MJIMS & Hospital, upholding patient rights goes beyond legal compliance. It is a part of our ethical ethos and our commitment to building trust, transparency, and healing relationships. Our staff are regularly trained and sensitized towards these rights to ensure the highest standards of patient care and service delivery.
For any specific queries about patient rights, support, or for help in exercising your rights, please contact our Patient Care Desk or reach out to the Hospital Administrator.
Your health, dignity, and well-being are always at the center of everything we do.