Welcome to the Patient and Visitors Guide of MJIMS & Hospital, Muzaffarnagar. Our hospital is committed to upholding the highest standards of patient care and service excellence, following all the applicable rules and regulations laid down by the Government of Uttar Pradesh and the Government of India. This guide is designed to provide you with practical information, helpful tips, and guidelines to make your experience at MJIMS & Hospital smooth and comfortable.
About Our Hospital
MJIMS & Hospital is a state-of-the-art medical institution dedicated to serving the community of Muzaffarnagar and neighboring areas. Our hospital provides a wide spectrum of healthcare services through modern facilities, experienced doctors, caring nurses, and a support system designed around the needs and rights of every patient and visitor.
Before You Arrive
We recommend booking your appointment in advance, either online or by contacting our reception. Carry all previous medical records, prescription slips, and identity proof such as Aadhaar or PAN Card for registration, as required by statutory guidelines. If you are coming for a planned procedure or surgery, ensure you have followed all instructions given by your doctor, including pre-admission tests or fasting requirements.
Patient Registration
Upon arrival, every patient must complete a registration process as mandated by state and national regulations. This process helps ensure accurate identification, patient safety, and seamless care. Our friendly front desk staff will assist you in filling out the required forms. Please provide your real and up-to-date information. Any deliberate falsification may affect your treatment and is liable to be reported as per government norms.
Admission Procedure
Admission is granted based on medical necessity, room availability, and as per the guidelines of the hospital and regulatory authorities. The following categories of rooms may be available: General Ward, Semi-Private, Private, Deluxe, and ICU. You will be informed about daily charges, inclusions, and exclusions at the time of admission. All patients must provide valid government-issued identification and, where applicable, proof of insurance or Ayushman Bharat/PM-JAY scheme eligibility.
Consent and Documentation
Patients or their legal guardians will be required to sign informed consent forms for diagnostic procedures, surgeries, or other interventions, as per the protocols mandated by The Clinical Establishments (Registration and Regulation) Act and other relevant legislation. We ensure complete transparency in your treatment plan and encourage you to ask questions before signing any document.
Payment and Billing
Our billing department provides clear and detailed invoices in compliance with the rules set by the Government of India and Uttar Pradesh regulatory bodies. Payments can be made through cashless options, UPI, credit/debit cards, and bank transfer. For patients availing government schemes like Ayushman Bharat, necessary documents and ID cards must be submitted at admission. All billing is GST-compliant, and receipts are issued for every payment.
Visiting Hours and Rules
For the wellbeing of our patients and to maintain a peaceful environment, visiting hours are scheduled as per hospital policy and in accordance with government guidelines. Generally, one companion is permitted at a time in the general ward, with stricter limits in ICU and critical care units. Visitors are encouraged to sanitize hands before entering wards and strictly avoid bringing flowers, outside food, or unnecessary items as per infection control guidelines.
Children below 12 years are generally discouraged from visiting, unless in exceptional circumstances, keeping in mind their safety and the comfort of all patients.
Infection Control and Hygiene
MJIMS & Hospital adheres strictly to protocols instituted by the National Accreditation Board for Hospitals (NABH) and state healthcare authorities. Masks are mandatory within the hospital premises. Hand hygiene stations are available throughout the facility, and regular sanitization is conducted. Patients and visitors are requested to cooperate with staff for routine temperature checks, health screening, and compliance with any epidemic or pandemic-specific directives.
Patient Rights and Responsibilities
Patients at MJIMS & Hospital are entitled to dignity, privacy, and respect, with care delivered transparently, ethically, and without discrimination. You have the right to obtain clear information about your illness, treatment options, expected outcomes, and costs. You also have the right to reject treatment and seek a second opinion as per law.
A few responsibilities include providing accurate medical history, following prescribed treatment, respecting hospital rules, and ensuring payment of due charges. Aggressive or abusive behavior towards staff or other patients will not be tolerated and may lead to removal from the premises or being reported to authorities as per hospital and legal policy.
Food and Diet
Patients are served healthy, nutritious meals suggested by the hospital’s dieticians. Personal food from outside is not allowed, in accordance with hospital safety standards. If you have food allergies or dietary restrictions, please inform your doctor or the nursing staff on arrival.
Emergency Protocol
Our Emergency Department is available 24×7. For any urgent issue, alert the nearest staff member or use the emergency call bells provided. In case of a fire, earthquake, or any evacuation event, promptly follow instructions issued over the hospital’s public address system. Our internal disaster management plan complies with the Disaster Management Act and Fire Safety Regulations of Uttar Pradesh.
Security and Safety
The safety of all patients and visitors is paramount. Security personnel are stationed at all entry and exit points, and CCTV surveillance operates throughout the premises. Please keep your valuables at home and do not leave personal belongings unattended. Smoking, alcohol, and tobacco use are strictly prohibited, in accordance with Indian law and hospital policy.
Discharge Procedure
Once your doctor deems you fit for discharge, the process will begin. Settling of bills, return of hospital property (such as staff-issued cards or keys), and handing over discharge summaries take place as per standard procedures. Be sure to keep your discharge summary safely, as it contains vital information for your continued care at home. Any pending reports or future appointment details will be clearly informed by your care team.
Special Schemes and Insurance
MJIMS & Hospital is empaneled under several government and private health insurance schemes, including Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY). For eligibility and list of covered services, consult the hospital helpdesk. Fraudulent misuse of scheme cards or benefits is a punishable offense under Indian law.
Accessibility and Support Services
The hospital is accessible for patients with disabilities, with ramps, wheelchairs, elevators, and support staff always on hand. There is a dedicated helpdesk for queries, a blood bank, pharmacy, ambulance services, and counseling facilities.
Spiritual and Emotional Care
We recognize that hospitalization can be challenging emotionally. Our counseling and patient support teams are available to provide guidance and comfort as needed. Spiritual needs are respected, and quiet spaces for prayer or meditation are available upon request.
Grievance Redressal
Ensuring your satisfaction is our priority. If you have feedback or grievances, a formal complaint may be lodged at the Grievance Cell. All concerns are addressed promptly, ensuring fairness and following processes mandated by healthcare laws in India.
Important Contacts
- Appointment/Reception: +91 731 076 7070
- Emergency: +91 7310 737 070
- Admission Inquiry: +91 7310 787 070
- Email: info@mjimsh.com
- Address: Mansoorpur Road, Shahpur, Muzaffarnagar, (UP)
Thank you for placing your trust in MJIMS & Hospital, Muzaffarnagar. Our mission is to offer outstanding care while following the latest government health and safety regulations. We are always here to serve you with compassion, skill, and respect for your rights as a patient and visitor.
For further details or assistance, our helpdesk is always ready to guide you. Wishing you and your family good health.